PRIVACY POLICIES

Welcome to DHAKAYEAH!

DHAKAYEAH respects your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how DHAKAYEAH collects, uses and (under certain conditions) discloses your personal information. This Privacy Policy also explains the steps DHAKAYEAH has taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

Data protection is a matter of trust and your privacy is important. DHAKAYEAH shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. DHAKAYEAH will only collect information where it is necessary for DHAKAYEAH to do so and DHAKAYEAH will only collect information if it is relevant to DHAKAYEAH's dealings with you.

DHAKAYEAH will only keep your information for as long as DHAKAYEAH is either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can DHAKAYEAH identify you unless you have an account on the Site and log on with your user name and password.

1. Data that DHAKAYEAH collects

DHAKAYEAH may collect various pieces of information if you seek to place an order for a product on the Site or App. 

DHAKAYEAH collects, stores and processes your data for processing your purchase on the Site and any possible later claims, and to provide you with the services. DHAKAYEAH may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

DHAKAYEAH will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, DHAKAYEAH will use the information you provide to administer your account; verify and carry out financial transactions in relation to payments you make; audit the downloading of data from our website; improve the layout and/or content of the pages of the website and customize them for users; identify visitors on the website; carry out research on the users’ demographics; send you information DHAKAYEAH thinks you may find useful or which you have requested from DHAKAYEAH, including information about products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent DHAKAYEAH may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from DHAKAYEAH, you can opt out at any time.

DHAKAYEAH may pass your name and address on to a third party in order to make delivery of the product to you (for example to the courier or supplier). You must only submit to DHAKAYEAH the Site information which is accurate and not misleading and you must keep it up to date and inform DHAKAYEAH of changes.

Your actual order details may be stored with DHAKAYEAH but for security reasons cannot be retrieved directly by DHAKAYEAH. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details ( for refund purposes) and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. DHAKAYEAH cannot assume any liability for misuse of passwords unless this misuse is DHAKAYEAH's fault.

Other uses of your Personal Information

DHAKAYEAH may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt out of this at any time. Any answers to surveys or opinion polls DHAKAYEAH may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. DHAKAYEAH save the answers to the surveys separately from your email address.

DHAKAYEAH may also send you other information about DHAKAYEAH, the Site, any other DHAKAYEAH's websites, products, sales promotions, newsletters, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the ‘unsubscribe’ link in any email that we send to you. Within 7 working days (days which are neither (i) a Sunday, nor (ii) a public holiday anywhere in Bangladesh) of receipt of your instruction DHAKAYEAH will cease to send you information as requested. If your instruction is unclear DHAKAYEAH will contact you for clarification.

DHAKAYEAH may further anonymize data about users of the Site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them, and supplying that anonymized data to third parties such as publishers. However, that anonymised data will not be capable of identifying you personally.

Competitions

For any competition DHAKAYEAH use the data to notify winners and advertise our offers. You can find more details where applicable in the participation terms for the respective competition.

Third Parties and Links

DHAKAYEAH may pass your details to other companies in DHAKAYEAH's group. DHAKAYEAH may also pass your details to agents and subcontractors to help DHAKAYEAH with any of the uses of your data set out in the Privacy Policy. For example, DHAKAYEAH may use third parties to assist with delivering products to you, to help to collect payments from you, to analyze data and to provide with marketing or customer service assistance.

DHAKAYEAH may exchange information with third parties for the purposes of fraud protection and credit risk reduction. DHAKAYEAH may transfer the databases containing your personal information if DHAKAYEAH sell the business or part of it. Other than as set out in this Privacy Policy, DHAKAYEAH shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless DHAKAYEAH are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that DHAKAYEAH are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom DHAKAYEAH transfer your data in accordance with our Privacy Policy.

2. Cookies

The acceptance of cookies is not a requirement for visiting the Site. However DHAKAYEAH would like to point out that the use of the ‘basket’ functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. DHAKAYEAH only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept assurance that use of cookies by DHAKAYEAH does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. 

3. Security

DHAKAYEAH have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When DHAKAYEAH collects data through the Site, DHAKAYEAH collect your personal details on a secure server. DHAKAYEAH use firewalls on our servers. The security procedures mean that DHAKAYEAH may occasionally request proof of identity before it discloses personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer.

4. Your rights

If you are concerned about your data you have the right to request access to the personal data which DHAKAYEAH may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask DHAKAYEAH to stop using your personal data for direct marketing purposes.

If you have any questions regarding this Privacy Policy, you should contact Customer Service Department by email at community@dhakayeah.com